Reduce support tickets by allowing customers to cancel & reorder from the account.

Customer experience

• When enabled, the option to Cancel your order appears within the order
• Order Editing allows customers to cancel & reorder. Allowing them to correct their initial mistake.
• Order Editing is available until fulfillment or within a timeframe. Allowing you to display the option to edit based on your fulfillment schedule. Once fulfilled or the timeframe passes, editing is replaced by tracking.
• Order Editing copy can be customized to fit your requirements.
• Once cancelled, “Buy it again” appears so that customers can reorder

https://www.loom.com/share/e149626d6fb8408aa0c9ee09eadd7eec

How to enable order editing:

Enable order editing from your Status Admin > Customer Experience.

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To have copy customized in one of the 3 areas below, please reach out to [email protected] with your desired copy.

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FAQ

• How do customers reorder after canceling?
• After fulfillment or the time period, what happens in the order history?